At CompuPoint (CPI), we know you want to receive your order as soon as possible, and we make every effort to speed things along. Your order will ship the next business day upon payment approval and order verification excluding weekends and holidays. However, warehouse delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your order.
Shipping Methods
All orders are shipped by either FedEx, Canada Post, UPS or Purolator. CompuPoint reserves the right to select the carrier of its choice. All appropriate packaging materials are used to meet the shipping requirements of the carriers.
All orders are ground-shipped using standard-shipping. Estimated times are 1-2 business days for Ontario, and 1-6 business days for other provinces.
For some orders (low value items) we offer Canada Post Lettermail service (without tracking number). Estimated times are 2-6 business days.
Order Tracking
Once your order is shipped, our customer support staff will send you a tracking number by email to your email address in your account file. Please make sure your email address is correct. You can then go to the carrier website to track your order.
For orders shipped by Canada Post Lettermail service no tracking number is provided.
General Policies
CompuPoint ships to P.O. Box or RR addresses by Canada Post only. We are sorry for any inconvenience this may cause.
All orders to “but not limited to” Yukon, Northwest Territories, Nunavut, and Newfoundland will be assessed an additional shipping charge – contact us for a shipping quote or place your order and we will get back to you.
CompuPoint will not be responsible for damage during shipment. The customer must inspect the package for signs of tampering or physical damage before accepting delivery. Once the package is accepted, and there is damage to the product(s), the customer will be responsible for filing a claim with the carrier, and will be responsible for any charges that may occur in getting a replacement or refund, such as shipping costs. CompuPoint will provide necessary assistance as required.
Canada Shipping and Handling Estimates
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Please note that CompuPoint reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please call us at 1-416-754-4812 or email us at sales@compupoint.ca.