FAQ

How long will it be to process my order?

Once your order is received, it typically takes 1–2 business days to process. Please ensure your billing and shipping information is accurate and matches your payment method. If discrepancies are identified, CompuPoint may contact you for verification.

Why is tax charged and how much tax will be assessed to my purchase?

CompuPoint is required to collect and remit applicable sales tax based on the ship‑to address. Tax exemptions are not accepted on any order.

Do these systems have warranty?

Warranty coverage is based on the cosmetic and functional grade of each product:

  • Grade A (Excellent Condition): 1‑Year Limited Hardware Warranty
  • Grade B (Good Condition): 90‑Day Limited Hardware Warranty
  • Grade C (Fair Condition): 30‑Day Limited Hardware Warranty
  • F3 Tested Units: 30‑Day Limited Hardware Warranty

For full details, please see our Product Warranty page. Limited Warranty.

What is the return policy?

Products purchased from CompuPoint may be returned within 7 days from the date of invoice for a refund to the original payment method (excluding shipping and handling).

To initiate a return:

  1. Contact CompuPoint at 416‑754‑4812 to obtain a Return Material Authorization (RMA).
  2. Follow the instructions provided for returning the product.
  3. Customers are responsible for return shipping costs.

Unless the product is defective or the return is due to a CompuPoint error, a 15% restocking fee applies.

For complete details, please see our Terms & Conditions of Sale. Terms & Conditions

Is there a restocking fee if I return the product?

Unless the product is defective or the return is due to a CompuPoint error, a 15% restocking fee applies.

Are all Products listed on your site?

Not all inventory is listed online. If you require a specific model or configuration, please contact us — we can check current stock or source equipment through our supplier network.

Can I customize / upgrade the system I am interested in?

Systems are sold as listed. Custom configurations may be available on select models. Please contact customer support at 416‑754‑4812 for assistance.

What does “refurbished” mean?

All refurbished systems undergo our R2v3‑aligned Test & Repair process, including:

  • Functional testing
  • Component verification
  • Cosmetic grading
  • Cleaning and preparation

Refurbished systems may show cosmetic imperfections that do not affect performance.

Cosmetic Grades

Cosmetic Grading (R2v3‑Aligned)

C6 – Refurbished (Excellent)

  • Overall excellent cosmetic condition
  • Light scratches or minor blemishes possible
  • Fully cleaned; non‑original labels removed
  • No missing parts

C5 – Refurbished (Very Good)

  • Minor scratches or surface imperfections
  • Minor wear on labeling
  • Small dents or discoloration from tag removal
  • No missing parts

C4 – Refurbished (Good)

  • Noticeable scratches or surface wear
  • Minor labeling wear
  • Small dents or discoloration possible
  • No missing latches, hinges, panels, bezels, or covers

Note: Bottom surfaces are not cosmetically graded.

What does “COA” and “MAR COA” mean?

The Certificate of Authenticity (COA) is a special security label (affixed on machines) that accompanies legally licensed Microsoft software to help prevent counterfeiting.
Note: COA affixed to machines are no guarantee of OS accessibility.

The “MAR COA” – refurbished PC from a Microsoft Authorized Refurbisher (MAR) has a specially designed Windows Certificate of Authenticity label affixed to it. The refurbished PC  has pre-install genuine Microsoft software (OS).

Entering your MAR Windows License Key

Your product key sticker is attached to your PC

When you boot your computer for the First time you will be asked to type in your 25-digit product key located on your Windows license sticker. YOU MUST BE CONNECTED TO THE INTERNET TO ACTIVATE THE KEY.

This license key works only with Microsoft Windows for Refurbished PCs. It will not work with Microsoft Office or any other software and is not compatible with any retail or OEM version of Windows.

Your product key sticker is attached to your PC and has concealment (silver scratch off material) for protection.

  • When you start your computer for the first time you will be asked to type in your 25 digit product key located on your Windows license sticker (look at the sample picture above). The key is small and must be looked at closely.
  • Some keys on your keyboard will be disabled at the time of entering the product key in order to prevent any errors.
  • There are select letters and numbers that will never appear on the product key. These letters and numbers are E, U, L, A, 0, S, I, Z, N, 1, 0 and 5.
  • This license key works only with Microsoft Windows for Refurbished PCs. It will not work with Microsoft Office or any other software.
  • This license key is not compatible with any retail or OEM (original equipment manufacturer) version of Windows.

Scratching off the Concealment part on the Product Key:

Please exercise caution while removing the silver surface. Use the correct methods as shown, Incorrect methods will result in damage to the Certificate of Authenticity which may render the product key unreadable!

CORRECT CONCEALMENT REMOVAL

  • Use a finger nail or a coin to gently scratch the silver surface off

INCORRECT CONCEALMENT REMOVAL:

  • DO NOT use a tool, other than a coin, to remove the scratch off.
  • DO NOT attempt to peel the scratch off layer off.
  • Only use enough pressure and force to scratch the surface of the silver ink

If you believe that your product key is not activating after following above steps, please contact Microsoft.
Microsoft Toll Free # 1-888-725-1047

What comes with each system?

Included Accessories

    • Desktops/Workstations: Power cord
    • Laptops/Notebooks: AC adapter
    • Manuals are not included; they can be downloaded from the manufacturer’s website.
    • Antivirus, DVD decoders, and other applications are not included unless specified.
    • Refer to the configuration details on each product page for exact inclusions.