FAQ

How long will it be to process my order?

Once we receive your order, it will typically take 1-2 days to process. Please make sure your billing and shipping information is accurate and matches your credit card. From time to time we may need to contact you for additional information if discrepancies are identified.

Why is tax charged and how much tax will be assessed to my purchase?

CompuPoint Inc.is required to collect and remit applicable sales tax based on the ship-to- address.

We do not accept tax exemptions on any order.

Do these systems have warranty?

All of our products include a standard 60 Day Limited Warranty. For complete details on our product warranty please see Limited Warranty

You may also purchase additional warranty on Laptops and Desktops at checkout up to 1/2 year from date of purchase. For complete details on our product warranty please see Limited Warranty.

What is the return policy?

You may return the products purchased from CPI within seven (7) days from the date of the CPI invoice and obtain a credit of the purchase price (excluding shipping and handling charges) to the credit card account used to purchase the products. To return products, you must call CPI at 416-754-4812 to receive a Return Material Authorization (RMA) and instructions on returning the system back to CPI. When returning a product to CPI the customer will pay the shipping fee. For complete details on our return policy please see Terms & Conditions of Sale

Is there a restocking fee if I return the product?

Yes, unless the product is defective (as reasonably determined by CPI, at CPI’s sole discretion) or the return is a direct result of a CPI error, CPI will charge a restocking fee of 15% of the purchase price paid.

Are all Products listed on your site?

No. What you see on our site is a partial listing. Due to very frequent additions in our stock not all items get listed immediately. Please contact us for our your specific requirement. We can also source your specific requirement from our vast pool of suppliers.

Can I customize / upgrade the system I am interested in?

Yes. We can also configure systems to match your requirements. Please contact customer support for assistance at 416-754-4812.

What does “refurbished” mean?

Refurbished systems are tested to ensure quality workmanship standards remain excellent. Refurbished products are visually and diagnostically inspected to ensure these items function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect the performance.

Cosmetic Grades

Cosmetic Grade A:

Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine while others may have light scratches or other minor blemishes.  Some Laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system’s overall functionality or performance.

Cosmetic Grade B:

These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on grade B products will typically be lower than grade A products.

Note: CPI does not cosmetically grade the bottom side of units.

What does “COA” and “MAR COA” mean?

The Certificate of Authenticity (COA) is a special security label (affixed on machines) that accompanies legally licensed Microsoft software to help prevent counterfeiting.
Note: COA affixed to machines are no guarantee of OS accessibility.

The “MAR COA” – refurbished PC from a Microsoft Authorized Refurbisher (MAR) has a specially designed Windows Certificate of Authenticity label affixed to it. The refurbished PC  has pre-install genuine Microsoft software (OS).

Entering your MAR Windows License Key

Your product key sticker is attached to your PC

When you boot your computer for the First time you will be asked to type in your 25-digit product key located on your Windows license sticker. YOU MUST BE CONNECTED TO THE INTERNET TO ACTIVATE THE KEY.

This license key works only with Microsoft Windows for Refurbished PCs. It will not work with Microsoft Office or any other software and is not compatible with any retail or OEM version of Windows.

Your product key sticker is attached to your PC and has concealment (silver scratch off material) for protection.

  • When you start your computer for the first time you will be asked to type in your 25 digit product key located on your Windows license sticker (look at the sample picture above). The key is small and must be looked at closely.
  • Some keys on your keyboard will be disabled at the time of entering the product key in order to prevent any errors.
  • There are select letters and numbers that will never appear on the product key. These letters and numbers are E, U, L, A, 0, S, I, Z, N, 1, 0 and 5.
  • This license key works only with Microsoft Windows for Refurbished PCs. It will not work with Microsoft Office or any other software.
  • This license key is not compatible with any retail or OEM (original equipment manufacturer) version of Windows.

Scratching off the Concealment part on the Product Key:

Please exercise caution while removing the silver surface. Use the correct methods as shown, Incorrect methods will result in damage to the Certificate of Authenticity which may render the product key unreadable!

CORRECT CONCEALMENT REMOVAL

  • Use a finger nail or a coin to gently scratch the silver surface off

INCORRECT CONCEALMENT REMOVAL:

  • DO NOT use a tool, other than a coin, to remove the scratch off.
  • DO NOT attempt to peel the scratch off layer off.
  • Only use enough pressure and force to scratch the surface of the silver ink

If you believe that your product key is not activating after following above steps, please contact Microsoft.
Microsoft Toll Free # 1-888-725-1047

What comes with each system?

  • Your system (Desktop PC/Workstation) will come with only a power cord.
  • Your Notebook/Laptop will come with an AC adapter.
  • Manuals do not come with systems. Manuals can be found on manufacturers support website.
  • Anti-virus, Anti-spyware, DVD decoder software and other applications are not included.

Please refer to the ‘configuration detail tab’ of each product listing included on each product detail listing page for complete information on what is included with each system.